Bet M.

Customer service at its best with Amazon. When we are not satisfied returns and money back every time.
Phone people are informed, helpful and always courteous. I even have my son purchasing from Amazon as he drives long distance semis and has no time to shop. Amazon is his new lifeline to shopping. He absolutely loves it...
Thank you amazon for the continueing great service and products!

I purchased Loreal excellence crime long lasting grey coverage about 3 weeks ago. I applied it according to directions and within 7 minutes it started to smell highly of perm solution? The smell got stronger and stronger then at 12 minutes my head started to burn really bad and by then the smell was so strong it was burning my eyes. I immediately washed it out of my hair. I ended up with some stabbing on the top of my head even though I started at the top back part of my head.
Try and reached customer service they waited 14 minutes before my call was answered. No email contact on their web page.
No resolution to why it smelled so badly of perm solution other than it has ammonia in it. No resolution as why it was burning my head so badly, other than it was kind of my fault for having my scalp and my hair? I do not have dry scalp, dandruff, or used a product from anyone in over 5 mths...
I was looking for answers but I suppose they don't want to be sued. They did offer me a coupon for 15$ which was great not likely that I will use this product again though.