Groupon is not about providing great customer service. It is about taking people's money regardless of the situation. It is like too bad, so sad. At least, Livingsocial will refund a partial refund of your purchase if you are not end up using it. With Groupon, you loose every dollars, forget about any refund. I want to know if there is a federal agency that regulate company like Groupon. I will file a complain so they can investigate this awful company.