About two months ago I wrote a review about Jollychic being a bad company to order from because the sizes are all different then our american sizes and that still hold true... I purchased a coat in an xxl and when I got it it was a childs size almost so unless you are very very tiny you need to research the sizes that I cannot change but what I will say is when I purchased these items and they were very very small I contacted this company and they told me I had to pay for the return shipping to them in order to get a refund or credit back and when I went to ship the items back it was going to run me $116.00 more than the items themselves! I was pissed off and went round and round with this company and told them that I was going to write bad reviews every chance I could if they were not going to work with me on this problem. After continuous emails I finally agreed to them paying half of the shipping and I would pay the other half which after doing some research thru the post office I finally got the packaged shipped for about $38.00 and the company agreed to give me $18.00 and just to say all the hassle I agreed still thinking they should have paid the full shipment back being that it was there fault the size charting was so off... So it took about 7 emails and I finally got my card refunded the amount of the purchase and they also credited my paypal account their half of the shipping! They have really nice clothing but PLEASE PLEASE research any overseas company before buying as I learned the hard way... If your small these clothes are beautiful but make sure you are a small person!
Hi, Beth,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. All our sizes are Asian size, it may be smaller than US or EU size. But every product has a size guide in the website, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions.
If you do not want to keep the items and return the package, please return it by local post, it is much cheaper than other shipping method. Please think it about. After shipping, please send us the tracking No. To after-sale@jollychic.com, once received, we will refund you the item price and send you message.
Please feel free to contact with us if you need any help. Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team