It is absolutely bad business not to be able to return an item for a full credit, minus the shipping. In addition, it was not until the last screen in the checkout process that teh '$150 Additional Shipping' fee populated on the screen, on top of a $9.95 Standard Shipping Fee. Together the shipping costs seem exorbitant for a relatively small coffee table. I will likely not shop at Joss&Main again for these reasons. I just really wanted the particular item that I ordered and could get it the fastest from this site.