I have ordered over 3,000 worth of merchandise. Everything I have ordered I have inspected and even had appraisals for authenticity before I took the tag off. 100 % advertisement, everything is exactly how they state. I have made no hassle returns, but I requested a store credit because it's like found money, I can't wait to spend it. Everytime they ship to you they enclose a 10.00 coupon. Yes I have waited up to 2 months for a purse and a leather jacket. Both worth 4 times what I paid. I promise you they are not starring at your merchandise laughing while you wait. Somethings are out of their control. Yes, I had some Christmas presents that weren't received by my family members till the end of January. It was worth the wait. So timing can be an issue. There are no scams. Love this website! Everytime timing is off they do give you a merchandise credit as an apology.