I had a really good experience the first time I sent in clothes. I now have two bags waiting for credit. I'm a bit nervous now that I've read the other reviews. I sure hope I didn't get suckered because I've sent a ton of people to this site to buy and re-purpose their items. ULG if they messed this up. I'm also pretty disappointed in their new acceptance policy. Not taking Old Navy items... we love Old Navy. Oh well, I guess I'll see shortly if I stay with the company or not.