I loved everything about the process. It was extemely user friendly and intuitive. Yes, it takes a while to upload the photos and there is a limit to the number you can upload for the entire book (200) but I just set it to upload and went and did something else for an hour and a half. Came back and the tools to customize the book was a dream. Every option I hunted for I found. And the books came in less than a week. I would DEFINITELY order from them again. Amazing.