Bethann B.

Fandango is the worst on their refund policy! I ordered and at the top of the check out page it clearly states: VIP Benefits Included in this purchase: REFUNDS and EXCHANGES. However they expect you to click thru to read the fine print of their policy to find that refunds and exchanges are only granted if requested more than 2 hours before the showing. For a service that promotes advance purchase of movie tickets, I've got to believe that most of their customers are buying within two hours of showtimes.

This is a typical BAIT & SWITCH! You think you are getting a great benefit with flexibility and WHAMO! Not true. I even tried to chat them about my experience and got a stock reply from a Bot. Will not use this service again.