Bessi w.

I've been a customer for over 8 years.
But recently the customer service is really a joke.
I ordered a Chloe top.
I received it with a stain and a small thread sticking out.
I contacted customer service and they asked me to Sen a picture of the defects, I kindly asked why when the item was unused with tags still attached.
They told me that there was only to document the damaged item so there will be no problems when I returned it.
Well to make a long story short I received a email saying that they wanted to send the blouse back to me as it had a stain and a thread.
I made 5 calls and sent over 7 emails and still no luck.
Finally after 4 weeks they refunded me a store credit and I did not have the energi to talk with them anymore.
Now I need to order one more time,
But after that I never will shop anything again, there are many more websites that is a million times better