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My sister used booking.com to enquire about staying at the Levy Hotel in Israel for a 10 days and gave her credit card details. Neither booking.com nor Levy Hotels sent her any confirmation, so she assumed that the reservation had not been finalized.
Next thing she knew, the hotel was calling her asking why she was not there and her credit card was charged FOR THE FULL 10 DAYS as a "No Show". This was the first time there was any confirmation that she even had a booking. She thought her request was only an inquiry.
It is understandable that an hotel charges for the night you didn't arrive or even 2 nights, but for booking.com to charge her for 10 nights is ridiculous, unfair and a rip-off. Shame on you booking.com!
Bernard R.'s review of Booking.com earned a Very Helpful vote
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Hello Bernard,
I'm sorry to learn about the situation that your sister has experienced. I guarantee you that as soon as a reservation is completed and you have finished all 4 steps, the reservation is sent directly to the hotels database and your sister would've received a confirmation email with the reservation details. I have noticed that depending on your email provider, some of the emails are found under the spam folder. I suggest for your sister to check under the spam folder and see if the email confirmation is under that folder. Also I would like to further look into this matter, please provide me with a reservation number. If you don't have this reservation number, please have your sister contact our customer service executives to assist her locate the reservation number, also further look into this matter.
Again, I am truly sorry to hear about this inconvenient and I hope that I'm able to assist you or your sister find what generate this inconvenience.
Kind regards, Salvador
Booking.com Customer Service Team