Bernadette O.’s Reviews of Groupon & more

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5/21/15

Bought a Sue Wong dress as my first purchase. There were two areas where the beading was undone. I felt like they either packaged the dress knowing it was defected or they didn't handle it gently. When I received the package, the clear plastic was torn in areas and wrapped with packaging tape. I was worried about buying from this site with all the negative reviews, It turns out you're taking a 50/50 chance. The dress was the only size two they had in stock, so I'll keep it and take it to a seamstress to repair the beading. Now I have to spend more money to repair an issue I was not aware of...:(
Such a bummer because I really wanted to like this website.

Order number: *******

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DeeDee L. – Groupon Rep Over a year old

Hi, Bernadette,

Thank you so much for being in touch via Site Jabber. I am terribly sorry to hear your item arrived damage. Quality assurance is very important to us and I personally take this to heart.

Thank you very much for including your order number. We wold be happy to take the dress back for a full refund, however, I understand you wanting to keep it and repair it. I will have my team reach out to you to work something out as a one time courtesy.

Please do not hesitate to let me know if I may be of any further assistance.

Best,
Jason Faria
Director, Customer Service