Purchase a pair of ugg on December 14 as a christmas gift for my granddaughter, it is now Dec 26 and I have not received the boots yet. I have sent serveral email and each time a different person response with worthless words. I finally was able to get a tracking number from them only to have a difficult time track the package. For 4 days when I entered the number it gave me an error code. When I finally didn't get in error code is shows it is still in china being shipped by "EMS" service. I can not talk to a person, only comunication is via e-mail. I paid through paypal so I have registrer a complaint with them which is under investigation. DO NOT ORDER UGGS FROM THEM