Ben L.

I'd like to qualify this review by saying I am not a programming or software expert. I own my own business and was attracted at the alleged ease for creating forms on jotforms.

The form were not that difficult to create. The user interface was straight forward enough for me to figure out how to build what I wanted.

Once the site is active, it has been a nightmare. The site is constantly down or not loading. My clients can't access the forums and there is NO customer support. There is no phone number to call. The support forum delay time is horrible if you are actually on a deadline or losing business. They have only actually replied to 50% of my support requests. Endlessly frustrating to try to depend on this product especially when the customer service is worse than bad... it's non-existent.

I am already looking for a more dependable alternative because I can afford to spend time every week trying to resolve technical issues with zero support help. I do not recommend this product