Ben J.

I bought a teambuy for a restaurant on May 9 - the teambuy expired June 12th. I went to the restaurant sometime on the week of May 25th. The restaurant apparently closed down - on May 7th - two days before I bought the teambuy! A week before I went to the restaurant (week of May 18th) I considered buying another one of these teambuys because I really enjoyed the restaurant, as I've been there many times. The deal was still there - still available at least TWO WEEKS after the restaurant had closed down. In other words, teambuy had this deal available WELL after the restaurant was closed down.

I emailed teambuy a message similar to the above, and all they told me was it was outside of their 7-day refund policy. You would think they would make an exception because THEY made the mistake of leaving a teambuy available for a restaurant that was already closed down, especially since I bought the teambuy after the May 7th shut down. Nope, teambuy didn't make an exception at all.

I emailed again stating that they should make an exception because they made an error. I waited two weeks with no reply even though their previous reply took less than 24 hours.

Again, I emailed 2 weeks later simply asking why they didn't reply to my previous email, and that I didn't appreciate being ignored. All they said was "please see the attached email." They attached their FIRST response, which just said they don't do refunds outside of the 7 day refund policy.

To summarize, teambuy made a mistake by leaving a deal available for a restaurant that was already closed down. They also ignored me and failed to own up their own mistakes. After two months of trying to get my money back, all I have are teambuy credits to show for it. After spending my credits I will NEVER deal with teambuy again. Groupon is so much better - better deals, and WAY better customer service.