Benedict W.

I got a coupon through the post a while back, saying: "1 FREE box", with instructions of "how to get hold of your FREE first box." I left it a while, being in no hurry to try the snacks. However, today I thought I'd give it a try. So I went to their website, and after entering my promo code, all my details, card (which I was assured would only be used for initial verification) was put through to an ordering page. I selected a box, and after choosing a few preferences I was told that my box would be on its way. Excited and pleased with the experience, I logged out.
An hour ago I received a bill, for £1.99. Not sure what to make of it, I logged in and saw that my first box was half price.
Half price isn't quite free. It's close, nearly there (about half way), but not free.
I couldn't see what I'd done wrong!
I'd entered my code, chosen a box, and was told that it wasn't free.
Maybe I'd got the wrong size? Nope, I made sure that my box was the one on the coupon.
Still, it could be that the promo applied to only certain boxes? No again. All the boxes appeared as "half-price" for the first box.
I tried to phone customer services, and got the phone in my hand before I realised that there was no phone number.
I searched around a bit, and found a phone number which I thought could work.
The robot told me: "If you wish to contact customer services, please send us an email."
So I did.
No reply.
I await my £1.99 bill tomorrow morning with trepidation. But I'm more nervous about the 5:30 alarm I've set, so that I can get up before the 6am deadline and cancel the order.
All in all, my experience? Well, with no customer services to complain to, no forums to feedback, no people to talk to, no response and a bill which I wasn't expecting: peeved, to say the least.
I will not be ordering a graze box ever, and I attempt to encourage everyone else to heed my warning of false advertising.
Yours,
A displeased and "peeved" customer.

Update on 30/09:
Hi there,
Quick update.
I hoped this would be a happy update.
Graze replied (to all of my reviews) and assured me that they would give me the free box for free, rather than £1.99.
So, you can imagine the wonderful surprise in the morning when I logged into internet banking, and found a £3.99 charge on my account!
Not the free box I was promised,
Not the £1.99 they tried to swindle,
But the £3.99 for successive boxes!
As far as I'm concerned, that's false advertising/stealing.
Any advice would be most welcome.