Dum me I didn't just buy one of there programs, because of a special they were running, wow what a mistake, & help a couple relatives. Down loaded ran then went to see if it had taken care of problems at first things seemed fine, when suddenly the screen went white, couldn't connect to internet or do anything but look at things already on computer, Uninstalled it still no connections. Shut it down until daughter could look at it which took several days, only to find my AVG had been deactivated, of which part was still not working until I went to AVG and reinstalled and run it to clear out the junk these people caused now unable to get ahold of them to get my money back & from the looks of the other complaints that may be a cold day in hell.