My first expierence with this company was very pleasant. This one -- not so much -- package came promptly. However they requested more $$$$ for shipping I had already paid all i was gonna pay. Told the carrier to take it back I didn't want it. Called customer service spoke with a foreigner and altho hard to understand -- she said -- too bad you should have refund in 2 -- 3 weeks! This is so not satisfactory So I sent email to company They replied and said IF I could supply them with proof it had been sent back they would take appropriate action. Excuse me but why should I have to track down the package and supply them with "proof" they will see the proof when they get the package back. In the mean time I have a granddaughter with no Birthday present. NOT A HAPPY SHOPPER!