Bekka T.

Horrible customer service. Ordered off the asos.au site having heard good things about it. Was so disappointed with the experience, will never order from them again.

The site wouldn't let me have the items delivered to my PO BOX, which for any shopper is just plain annoying. So i had to have it delivered to my house, but they wanted a signature, so they then proceeded to deliver the parcel on a weekday at 9am, normal people are not home on a weekday at 9am. So I had the option to pick the parcel up from there warehouse 2 hours drive away or have it delivered to the nearest post office box that they would deliver it to... which was near to where i was either

The clothes I ordered looked nothing like how they were displayed. The one dress that did look like how it was displayed was so poorly constructed that in between two layers of chiffon in the chest area was a huge string of over locking which was very noticeable when worn.

I returned the clothes which cost me. Then they sent me an email saying I would get my money in 1 to 2 weeks. 1 month later still no refund, so I emailed them and they claimed to have sent it the money. To get my money back I had to send multiple threaten to go to an ombudsmen when they still refused to send my money back when I sent them a copy of my bank transactions of the time period they were claiming to have sent the money back to me in. Only after all this I got all my money back... amazing what threats can do when it comes to the law

Was really happy when I have ordered from the iconic. The clothes are exactly how they are shown on the site. My first order I ordered a size 8, but it turns out that was too big (thought I was bigger than I was); the iconic is kind enough to let you send the clothes back for free and exchange them for a smaller or larger size. Since my first order I have ordered more from them. Really happy with the experience.