Bee m.

I ignored all the bad reviews and went ahead with it anyway because I really needed a nice gift for my other half. Firstly the order was delayed! Then when I got the bag it was beautiful however within a months time the bag ripped. So much for their quality check!
When I got in touch with them they would not reply till I actually called them international rate and finally they reported it, they started saying because I got to them so late they wouldn't give me an exchange or refund. I did say I don't want a refund, il even send the bag back for them to replace the part. They started saying they are going to send out a replacement handle that I can get fixed here and they can't do anything else.
So what can I do I agreed. A month later a part came but it was the wrong part!
Now I'm still waiting after countless emails and calls its been nearly 6 months.

So do you really think this is a place to buy? Go else where seriously these guys are a waste of time and no where near helpful.