Becky S.’s Reviews of Jollychic & more

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Jollychic

Wholesale Clothing

“Returns!”

6/18/15

I received the product I ordered but even though I ordered XXL it is small enough to fit by granddaughter. The measurement chart does not match the sizes! They do not ship copies of the order with the product so you have no numbers to match it so that you can return it. I had 2 orders... they do not list the product on the e-mail confirmation so it is impossible to tell which order # matches the product to return. I talked to an agent and they said they would send me an e-mail for the return which I still have not received. You do not want to buy from this site! Very bad service! They also say they don't accept returns after 10 days which is impossible.

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Thank you

Jolly J. – Jollychic Rep Over a year old

Dear Customer,
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can log in our website, and enter to My Account- My Orders to check the order details. Please return the items back by USPS and keep the items in good condition. After we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Look forward to your reply.
Best wishes!
Jollychic Customer Service Team