Becky M.

I recently purchased a coupon from Living Social to buy a Bamboo pillow from Zenbedrooms. What a disaster! The pillow was $34.00 plus shipping of $9.99 (Zenbedrooms charged my card $13.63). I've seen them for as much as $99, so I thought it was a good buy. The pillow took about 3 weeks to get to me. When I got it, it wasn't anything like the picture on their website. It was completely flat and hard. My son has them so I know what they should feel and look like. First I couldn't find a help desk number on the website, so I emailed them. Finally they answered after my second email and told me how to ship it back (even though the website says there is a help desk to call and they will talk you through it.) It cost me $8.99 to ship it back. Zenbedrooms now says that I have to get my refund from Living Social because the voucher was never cashed. Living Social doesn't give cash refunds, they credited my Living Social account for future purchases. I've never used Living Social before and probably won't ever again. I'm out $56.62 and still don't have a pillow.