The same as all of the other reviews above, ordered my daughter's gift on 12/2 it is now 12/16 and I have nothing. Thank you to whomever wrote the customer care line direct, because otherwise you call and it tells you that they are only accepting emails due to the large number of Christmas orders and then disconnects. I was sent a tracking number and yet DHL doesn't have a shipment with that number on it. Errrr... to think that online shopping would be easier this year!
P.s. Please not the response from the company "apologizing" is generic and reads the same every time. Unbelievable. Like other's I will place a negative review on every sIte I can.