I tried buying a laptop here twice. Both times it was too difficult to buy so I bought elsewhere.
On the HP I was buying, they insisted they removed virus and other stuff from it and I had to pay an extra $100.00 plus for their work... it was a brand new laptop, they must think we're dumb.
Then we tried buying our MacBook from them and the same thing happened. They said they only had opened ones that they took viruses and spyware out of and we had to pay almost $150.00 extra, seriously!
We said no and then they threatened that they have to put the viruses and spyware back into the computer, really? Lol
See ya! We ended up just going to buy the HP at Tiger Direct and we bought our MacBook from Apple.
Best buy is just a big complicated ripoff with rude staff to boot.