Becca G.

Company does not deserve even 1 star! Last year, April 2013 I ordered 1 pair of shoes and was not explained that I would become a member that cost $39.95 mnth. 6 mnths later I noticed on my credit card statement. So that total for 6 mnths of almost $40 each is $280. Called and they gave me 2 mnths back ($80) on my credit card and a store credit for $80. But said the other $120 was a loss and nothing I could do about it! So, like 16 mnths later I remember I have 2 member credits almost totaling $80 and called to use it. I ordered 1 pair of shoes leaving me 1 member credit. Days later I look at my credit card stmnt and see rather than using my member credit for this purchase, they charged my credit card! So I call them again and explain and was promised they would refund that charge and put the purchase back on the credit I had. Well guess what? They charged my credit card again! I called complained and demanded $120 to be put back on my master card. I do not want to be nor never wanted to be a member and I do not want member credit. I want a refund! Few days later I see only $40 was refunded. So once again had to call back. This time she says they can only issue a check which takes 9 weeks! I told her NO, you took the money from my card, put it back! I am being charged interest! So, now Im waiting for a supervisor to approve an $80 refund to my card. My guess is it wont go through or they will charge me yet again! So, all in all Ive paid over $300 for 2 pairs of shoes and then been hit with interest. The first pair was heels that are too big, wore once and they refuse to trade sizes since I wore them. The second pair was boots. They fit perfect but look very cheap! Im very upset, very frustrated, and have had it with this company! If you order, just know, one $40 purchase may end up costing you hundreds!