The site is a scam. The people that respond to you are either not real or are people being paid by the site to string you along. However, for anyone who has paid for a membership and discovered this after the fact, you can get your money back. Let me explain, I was dumb enough to try it without looking at reviews first myself. Normally I would check out other reviews like this site, but for some reason I did not this time. But it did not take me very long to figure out it was BS because the one or two line responses to my emails did not make any sense. So I went to the EPOCH billing website (the people who charge your credit card). And raised a bunch of hell with one of the customer service people in a live chat session. After telling them that the site is a fraud and that the people are not real on there, EPOCH refunded my money so no harm no foul and a lesson to be learned is all I guess. But hopefully you all will not make the mistake I did and have to compain to get your money back. But those of you who fell for it at first like I did should go vigorously complain with EPOCH and you will probably get some or all of your money back like I did because they ar a legit third party billing service.