Bought a ring from them, later the top diamond cracked twice, sent it in, and after a month of not hearing anything, I email... here it's still just sitting in their warehouse. Two weeks later they ship it to canada to be fixed, then they tell me two more weeks. I call two weeks later, again... 2-3 more weeks. Finally after 2 months of them having it in their hand... I get an email saying I'm getting the ring back and it's all fixed. Ten days later... nothing! I email them for the 5th time (and multiple calls too) and ask what is going on... again... they tell me it's sitting in their warehouse and they don't know why they haven't shipped it yet but said they told them they have to ship it today... I'm not holding my breath. I have never been treated like this before from any company! They are terrible! 2 1/2 months later... still no ring back. A little embarrassing when people hear you're engaged and they ask to see your fiance's ring... and it's not on her hand!