Basel k.

I had ordered Tom Ford sunglasses and after 5 days I received the item with color defective, after contact customer care and long discussion through email and asking a lot of photos for the proof then they asked me to send the item for exchang.
I sent the item for exchange, but they not refund the shipping cost they told me they will give me discount code 5%!
After this long process I received the same defective item again with same tag. Which company is this?!
However I'm stuck on the same long process for second time. The problem is that I bought this item for gift and smart buy glasses put me in worst case with people. And smartbuyglasses just thinking about money!