Barb M.’s Reviews of DressLily & more

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11/21/15

I ordered my items on October 24,2015 I still have not received them. Where is my stuff? You have my money and I don't have my order. When you try to file order status on website the code generator always says the code is wrong and you are unable to file the complaint. Very disappointed

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CustomerService R. – DressLily Rep Over a year old

Dear Barbara,

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The order was shipped out on Oct, we are so sorry you still have not received it, could you reply our email on support center then we solve the problem as soon as possible?

We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Best Regards
Dresslily Customer Service