We need a class action suit. We paid VRBO to let us advertise on their site. THAT was the deal, the only deal. When a client responded to our ad, the bull was in our court. They have no right to step in at that point and charge our clients after we do the work and sell our product to the client. The "service fee" should be optional as any insurance fee is. In addition, the service is not all it's cracked up to be. 24/7 not so sure. I called 11:50pm and held on for 20 minutes before hanging up! Some service. Class action somebody, lets go.