Barbara T.

I am a Canadian Customer ordering from Vancouver, British Columbia.

I made an order to Venus for my entire wardrobe in my upcoming vacation to the south, selecting the delivery option of 3 to 5 business days. The only potential delay is that the order will be subject to credit card authorization - completely normal and expected. My credit card was charged successfully, and I had pre-paid for the customs and duties on October 26th. Per Venus's site, my order should then be on its way and arrive in 3 to 5 business days.

It is now 6 business days later and I reached out to Venus's support. I am only now told the order will not be arriving until well after I have left to go on the vacation. The items will be arriving 10 business days later to be precise. Apparently, the business days only start counting after the items get into Canada. Where does it say that? Nowhere. Not even in the fine-print.

Another thing to note - there is no currency listed anywhere on the site. All amounts are in USD.

I'm asking for a full refund, but they will not be doing that until the items are returned after I receive the package and mark it as "return to sender". I will not be in the country to receive the package. How am I going to get my refund?

Canadian customers be warned - the shipping is much longer than you are expecting, and the amounts are in USD.