Barbara N.

I have had it with HSN. Horrible Customer Service! I've had numerous problems with them. Today just topped it off. I put in an order and it kicked out my card saying address didn't match because I had changed my PO Box and the bank must have still had the old one. So I updated the billing address and it went through. Then I noticed it also changed the shipping address and the order was already submitted. So I called Customer Service and was told they couldn't change an address without canceling the order (which I thought was ridiculous!). But fine, I said go ahead and cancel it. The agent then offered to re-place the order for me. I asked if the card would be double charged and she said it will until the other credit is processed. I told her I didn't want to chance my balance on my debit card going negative so I'd put the order in myself and use Paypal. So I put it in myself. Today I received two of the identical order. When I called they told me that they did cancel my order but also put it in again! I explained I had said not to. They apologized but said I was double charged and I would have to return the item if I didn't want to pay for it. They said I'd have to either bring it to UPS or give it to the mail carrier. I told them I live in an apartment and don't see the carrier as there is a mail unit on the property away from my unit. I asked if they could arrange pick-up since it was their error. They refused saying they could do that and I'd be responsible for doing it if I wanted a refund. I asked for a Manager and spoke to Debbie (ID#*******). She again told me they apologize for the error but they couldn't have the item picked up. So I have to spend my time dealing with their error. I think the proper way to have handled this error on their part would have been to have arranged for pick up of the item at my address, or even better to have said to go ahead and keep the item as a courtesy for the inconvenience. (It was only a $39.99 item which probably cost them about $10 if that). If this was the first issue, fine, but like I said it's been several other problems with them as well. I guess they have so many customers they could care less if they lose one. Sad! Where is good old Customer Service!