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barbara m.

Contributor Level

Total Points
103

1 Review by barbara

  • Zulily

5/17/16

First let me say that I have used Zulily for about four years and spent hundreds of dollars, mostly on childrens items. The first few orders, everything went swimmingly. But the last two years have been one mistake after another, and the customer pays the price for their mistakes. I recently received a size 2 dress when I ordered a size 4. The cost was $32.99. Not cheap by my standards. AFTER I returned the size 2 dress, they put credit back on my credit card which had recently been closed due to fraud. And they only put $29.99 back and gave me the remaining $10 as store credit. AND when the correct size is available to buy again, I am welcome to reorder it, but of course I will have to pay the shipping charges again. WHAT? This was not my mistake! Last week, I received the personalized beer mugs I ordered. When the order was made, I was instructed to print the last name in a box. Not the plural last name, just the last name. The mugs came saying, "Enjoy the lake, with the SMITH" and "Go jump in the lake, with the SMITH". It doesn't even make sense. Oh yes, they will try to get new ones or credit my account, but it will take 7 more weeks to get an answer from the vendor. Not much good for a birthday gift in five weeks. I could go on and on, constant problems. Their service, quality, shipping time have gone way down hill. When I get all of my issues resolved, I am done!

barbara Has Earned 23 Votes

Barbara M.'s review of Zulily earned 23 Very Helpful votes

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