I have subscribed to iYogi for a year now, just renewing, and can say it has been a life saver at times. One time I called as I could not get my laptop to cooperate with what I wanted it to do and although it took 4 hours to fix, it saved me days without my computer if I had to take it to a shop to be fixed. The iYogi techs are very thorough and very helpful to say the least. Kudos to all the techs! I use it daily on little things and monthly on bigger problems. Great bargain for the price!