Barbara J.

I purchased a Synergy Cellulite (Physicians Weight Loss- Manassass, VA) Groupon this time last year. They offered an extended plan at the rate of $1300. 00 which included about 30 treatments over a year. Unfortunately, about the same time my mother had to have two knee replacement surgeries during the year which caused me to spend weeks on end in SC. I ended up not using 9 of the treatments before the contract expired. I acknowledge that I should have been more diligent to complete the treatment but life got in the way. I asked them on 11 August to give me until the end of month August to complete the treatment but the said NO because the contract ended on 1 August. Here is my rub, they were INITALLY unwilling to meet on any middle ground. I had to call several times before actually being able to speak with the office manager but by that time I was so upset at their lack of customer service and being given inaccurate information that I really did not want their technician performing such an intimate procedure on me. They offered to allow me to squeeze in as many treatments as I could get done over the next 11 days (end of month) but I opted to just walked away. Don't sign up for additional treatments because it is not worth the cost and you will be out of luck if you miss them.