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I have spent at least 5 hours of my valuable time in the past week trying to access an RMA online where their website will not cooperate, and spending a total of 3.4 hours on hold on five separate occasions trying to contact their customer service line. My feeling is that they have a very liberal return policy, because you will find it totally impossible to ever reach them. I am furious and frustrated. Received an iPhone case mate with a cloudy screen protector... unacceptable. Seriously... are their phone lines busier than those of LLBean?
Tip for consumers:
Do not expect to ever be able to return your product
Barbara B.'s review of Zazzle earned 2 Very Helpful votes
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Hi Barbara, we truly apologize for the delay in responding to your recent inquiry. I can see that you have since spoken with one of our Customer Support agents who has assisted you with this matter. Thank you.