I have been using Thredup for a year and a half. I have sent in many bags and also bought clothing from them. It took me a little bit of time to understand and learn what their quality standards are for buying. Once I did I have made more in selling to them. They are very strict with what they purchase and their quality standards and I know that before I send anything in. When I have had issues they generally address them in a couple of days and I have been satisfied with their responses. At times I have wished the experience would go faster but I understand that they are a company that is rapidly growing and changing. Overall, I have had a great experience with them and will continue to do business with them.