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I had to pay to sign up, then create photos of my home and pets and contact people and see if they will sit for my pets. I contacted about a dozen people who all said no for various reasons. I contacted the company several times they tried to "enhance" my ad. No luck, no sitters. So I repeated asked for my money back, as I now need to hire a pet sitter. NOPE, you have used the site you cannot get your money back.
"USED " the site means I contacted people, even if no one wants to care for my pets. I guess I donated over $100.00 to The Trusted House Sitters
I have called 6 times and spent about 2 1/2 hours trying to get my money back. It has been "bumped up to the second level", what ever that means, twice. They never call back, I cannot get my money back from a $50.00 gift card that could not get delivered after 3 tries in October. I want my money back!
Tip for consumers:
Go to the store, buy a gift card and mail it-DO NOT USE THIS COMPANY
Barb A.'s review of Trusted House Sitters earned 10 Very Helpful votes
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Hi There
I am very sorry to hear you were not successful on this occasion in finding your perfect sitter, this is certainly not the norm. Remember your membership is for 12 months and can be used for all of your travel needs, and the overwhelming majority of owners do connect with their perfect sitter. Whilst we are not a agency and it is not a guaranteed service in this respect, rest assured it does work.
If owners follow our advice and guideline when creating their listing, post in plenty of time and are flexible and proactive, there is the perfect sitter out there for everyones needs.
Whilst we do operate within the altruistic sharing community, we do need to have terms of business, and the conditions agreed to at the time of joining with regards to refunds, were clearly laid out, however we never want any member to be dissatisfied, so if you would like to get back in touch with us, I am sure one of our Member Success team members, can assist you in securing the perfect pet and house sitter.
Many Thanks
The TrustedHousesitters Team