Bailey K.'s Profile

Marilyn M. I have contacted Watchdog via website to complain about this company as I am having the same problem. I have been in touch with credit card company to cancel my card but feel all those affected should take matters further.

Patricia H. I also have the same problem, My order was placed in Dec 2010 which i recieved but had to return i done all the things they told me to do but still havent recieved my new order. I have requested a refund as to date i am still waiting for it. I have today told them that if i dont get a satisfactory reply & refund i`ll go to the Consumer Protection.

Patricia H. having just checked my bank statements i find that i have been charged the same amount each month from december to Feb now been onto bank & had card stopped. The bank is sorting it out for me.

Gail H. ive just found the same. The amount has been collected twice and the bank have informed me it as set up as continous. Not happy.

sue s. They have done the same to me taking out a payment each month for 4 months. Have contacted the fraud dept of my credit card. I just wish I had read the reviews before using this website.

Lucy E. This is what has happened to me...Maxinne from the company states in her email that the refund has 'cleared' her end but yet there is no refund being shown in my account. Extremely frustrating and irritating. Paws Pet Supermarket should be prosecuted and closed down. This is disgraceful ! Has anyone received their refunds yet? What actions have you taken? My bank is very unhelpful, suggesting that as I have given them my details when I placed my only order, I've authorised them to take money thereafter? Therefore, from this information that the bank haven given me, ANYONE can take money at any time?! I don't think so. We'd all be victims of fraud and have no money!

S S. I received my refund but only because I paid by visa card and the card company pursued the refund for me.

Krissy M. DO not buy from this site. They have stolen my money. They will just keep on getting away with it, if nothing is done. It is theft, plain and simple.

Krina E. I am just finding this out myself... Your bank can reimburse you if you tell them.. this may be the only way to stop them continuing?
There is no telefone sales service, totally unprofessional.. I will personally take a visit if they dont cough up my money soon.!!

Lucy E. If you have made a purchase with this company and they have taken unauthorised money from you - it is your bank/building society's responsibility to REFUND the amount to you. They then pursue paws pet supermarket.
Type in 'Financial Ombudsman' into Google and get the help you need and deserve with this. I needed to print off and physically take this information into my bank with me before they would act on it !
You will unfortunately get nowhere with calling/emailing these people, it's a massive scam! It in part works because people do no know what action they can take after initially finding out X amount of money has been taken. This is probably why they are still doing it even now, and have not been 'shut down'. My bank told me it was MY fault?! Needless to say my bank did refund me and my bank details have been changed. A MASSIVE lesson learnt there.
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CJ F. Bought 2 hunter dog coats in Oct arrived fine and I'm very pleased with them BUT today I spotted a payment on the CC for the same amount dated 29 Jan and, having found this site I have checked back and found I was also billed in Nov so now they have £80 of my money. Interesting, the goods arrived before I even expected them and were exactly as described - but then comes the attempted scam. Avoid avoid avoid