Azzy E.

What can I say? Completely disappointed. Booked a ticket from Saigon to Sydney, thinking that this place would be reliable, and actually offer some proper customer service if need be.

Well like they always say - you never know until an issue arises. Want to change the date of the flight, but turns out that on top of the $30 agency fee (okay fine, no problem with that, it was stated clearly), I had to pay a non-existent $50! The fare rules clearly stated that post-April 2014, changes are permitted, without listing a fee.

Customer service quoted the fee required for pre-April 2014, and when I alerted her of that fact, repeatedly told me I was wrong until finally I could get through that it doesn't apply, because it is post-April!

Well she finally said that because it doesn't list a fee, there may or may not be a fee and that it depends on the airline. And she kept on insisting that it is $50. Alright, fair enough, so maybe it does depend on the airline (though it doesn't). Called up the airlines, and sure enough, there was no fee!

Where the heck are you pulling these fees out from?

And on top of that, I was going to be charged a further amount due to 'price differences'. Which is bull, because I had the prices up right in front of my very face, and it was the exact same price. The EXACT same price. Not even a cent difference.

Thought I finally found a reliable place. Hah. You people are even worse than all the other 'dodgy' places. At least they even try to pretend to have arbitrary agency fees. You guys make them up and blame it on the airlines.

Gutless!