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audrey s.

Contributor Level

Total Points
88

1 Review by audrey

  • NewYorkDress

4/19/15

I ordered a dress according to their chart and the dress did not fit. I asked to exchange it but they could not get me the right dress in time for my event. Now they won't refund my money plus want to charge return shipping fees for a dress I never wore.

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Elize N. – NewYorkDress Rep

Thank you Andrey for taking the time to post your feedback on your purchase!
We want all of our customers to be 100% satisfied, so we are sorry for any inconvenience that you have experienced with your order. We work hard to accommodate our customers needs by having a very flexible return. Our aim is to provide excellent customer service before, during and after an order is placed with us, so we do appreciate your feedback, and will continue to do our best to improve in every area of our service. Please call or chat with us if anything else that we can assist you with. We are her for you 24/7.

audrey Has Earned 8 Votes

Audrey S.'s review of NewYorkDress earned 8 Very Helpful votes

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