Audrey M.’s Reviews of FactoryOutletStore.com & more

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Electronics

3/14/15

I placed my order with someone who barely spoke English. The order never arrived, no email confirmation. When I called they had the wrong email addresss and credit card number. They wanted my credit card number again.? I did not like the way the customer service agent was handling this call and after speaking with them my female intuition told me to cancel the order. There is something not so right about this company. When I ordered my Samsung battery from Samsung.com they told me they get complaints all the time from customers who never got the right stuff from this company and ordered from Samsung. Be careful--- and spend a few more bucks with a legitimate company for peace of mind.

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Customer-Service R. – FactoryOutletStore.com Rep Over a year old

Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.

As one of the Premier Online Retailers, our goal is to have as many happy customers as possible. We pride ourselves on being able to fill over 98% of all orders we receive in a timely fashion and try our best to be on guard for fraudulent situations/orders.

After reading this complaint and looking into why the order was cancelled we do see that there were issues with the billing and/or shipping information received. Without the correct information we are not able to successfully bill.

If you would like to contact us at your convenience please call 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.