Ordered a nightgown from this website. Washed it before wearing. It shrank terribly and the cloth became hard and wrinkled. Unwearable! The customer rep. Refused to issue refund, pretended to consult with her supervisor, and then just robotically recited their return policy which is impossible to comply with. You cannot even try on their products or that is considered a used item. Wish I had read these reviews before ordering!