Astha S.

It's been 2 years that we are using uber, but the kind of issues we have faced in past 2 months have totally washed away the past 2 years of good experience. I'll explain the major episodes-
1. Maruti Ritz- Me and my husband were travelling from sector 57 gurgaon and sec 14 gurgaon, my husband had to get down at huda city which was midway. There are 3 ways for this route, when we asked him to take the huda route he said i can't do this otherwise I'll be in loss, I'll move according to the navigation. We told him that this concept is for car pool, but he continuously kept on saying that you don't know, i am the employee i know. He continuously kept on howling "mai apki wajah se apna nuksan thode na karaunga". After damn frustration we asked him to call the customer care and ask, even after knowing the fact, what he again misbehaved and said that "hum aisa isliye karte hain taki ap baad me ye na kaho k galat raste pe le gye navigation k hisab se". He was not silent for a min till 3/4th the way. This is highly unacceptable.

2. We both had to travel from gurgaon to delhi, it was sunday eve not too much traffic also. We booked uber thrice. The first driver 6:08 pm when we called him after 5 min he said that he cant go to delhi. In car pool its not possible.
Second driver 6:14 pm, we called him within 2 min, he also asked where u hv to go, i disconnected the phn. He again called to ask the destination, i didn't tell. He said ok, he was jst 5 min away, we kept on waiting for 10 min, no response,. When we called to check, he switched off his phn. Then also we waited and kept on calling for 15 min then finally he cancelled the trip.
Third driver 6:39 pm- he too was just 5 min away, for half an hour he kept on saying that i m searching whereas he was not. At last we asked him to reach rail vihar the nearest landmark, its clearly seen in the map, finally he replied " madam mujhe search karna nahi ata". Then i shouted and said that i am going to make a complain, he was at rail vihar within a min, bt we had already cancelled the trip.
We were late by 1 and a half hour, moreover we were damn frustrated.
Finally then i booked uber from my phn and we got the cab.

3. Today in the morning, i made a request for own car from sec 57 to 14 gurgaon. A driver mahinder, hundai accent accepted the request and said that its in pool and he is going to dwarka delhi. The rider he was having was also saying that i didn't opted for pool. He asked me to cancel, so i did. I was booking it for office, in hurry.
I again sent a request and again he only accepted and when i called him, he replied i have to take this request otherwise "meri ye trip waste ho jayegi" i don't know how. I said i havent opted for car pool, I'll be late for office how does it matters to me k apki trip waste ho jayegi. So what he replied was, he actually shouted that "to mujhe kya farq padta hai k apko late ho raha hai".
I have actually referred uber to many of my knowns, i now feel like writing these reviews everywhere. This is just not acceptable. These are only the major issues that i hv mentioned, and it actually doesn't matter if u cut their day's incentive when we are facing so many issues with so many drivers. They take advantage of your 6 trip incentive method and it will deteriorate uber's image, u should make it km based incentive method Uber is working only becoz of customers. Dont lose them.