Astha B.

Till now I too thought aliexpress.com is reliable. 3years and about 500 orders later, aliexpress has screwed me.

My account has been terminated based on unsubstantiated, baseless claims of fraud on my part. I have not violated any trade rules. Their online help is a joke, with chat being the only option. Three different agents, agreed that what happened to me is unfair and informed me that this happens to many people. They did try to help me and but failed to get this glitch fixed.

When I have received a product I have always confirmed receipt. But no one has bothered to pay attention to that, before alleging that there are too many non delivery disputes I have opened, so obviously I am a fraud. Yes, I have opened many cases of non delivery, but only because they have not been delivered. It's not my fault the postal service between China and India is slow and unreliable. If I had to cheat sellers I would not be raising claims for low value items ($1-3h and confirming receipt of higher value items, like the led dog light costing almost $15, or vamo vape set for 25$.

Buyer protection is a complete joke, unless being arbitrary is anyone's idea of being fair. I have not been given a chance even to defend myself. Three of my non delivery disputes have been decided against me already, and I still haven't recieved any of them. Aliexpress.com has taken a baseless arbitrary decision, and scammed me of $8.44, already. My repeated requests to look into the matter have been ignored, despite tracking details proving my point. My appeals too have been cursorily handled and ignored. As a buyer I placed my faith in the portal, and have even recommended the site to ALL my friends, but now I regret it as aliexpress has made a mockery of my faith. Aliexpress.com is the scam! Beware!