assunta s.

I ordered multiple items online on 1/1/16 The email I received back gave me a order number but no information about the items I ordered. I never dreamed I would need to take a screen shot of my order to keep track of it. I received a partial shipment promptly on 1/5/16 but was unhappy with the quality and emailed the address given at their website for instructions on returns. No reply received and it is now 1/27/16 and I have not received the other items. I have tried in vain to use my order number on their website to pull up my original order. Each time it says there is no such order. I have opened a dispute with paypal and again Ericdress just responded that I need to ask for the return address. Why they didn't include it in their reply is beyond me. Items received were of inferior quality. Customer service has been no existent. Buyers beware as items are shipped from Asia complicating matters and I'm sure if I ever get directions on how to return the items, it will cost me an arm and leg to do so. I will continue to work with paypal though in hopes of getting some sort of satisfactory resolution