ASIF K.

I booked a trip to Miami, Florida for my brothers engagement and long story short the itinerary that I booked through the website was not the one that was emailed to me. When I noticed the return flight was different, I called customer service to try and get this corrected. Had to wait on hold 3 different times, when asked to speak to a manager I was put on hold for 35 minutes and then hung up on. Customer service provided zero help, did not even present options that would be feasible for the travel arrangements I was originally looking for. Agents were disrespectful, provided no actual help, did not listen to any concerns I had with the fact that I booked a specific itinerary that I spent 3 hours researching and the return flight I was placed on through cheapoair was at 2 completely different airports adding an additional 4 hours of travel time for me. For anyone looking to save money on flights there are a lot of other vendors that have much better customer service and that have agents that actually provide proper intellect and don't outsource their call centers to other countries to try and save a few bucks.