Take the negative reviews with a grain of salt- what else would those reviewers have done with the clothes they send in to sell? I typically take my clothes to sell to a local consignor where I can get them back if they don't sell. I then try ebay and for whatever doesn't sell through either of those methods, I send the items to ThredUp. I would have taken the clothes to Goodwill anyway, so while it is disappointing when perfect condition items are chosen for sale, what little I earn is more than I would have by donating all of the clothes. I love to buy from ThredUp and their policy of free returns for in-store credit works great for me. It's a little aggravating not to have Customer Service to call, but their email response is always very quick and helpful. I will continue to buy and sell with them.