I placed an order on December 14th, but never received a confirmation email about my purchase. Decided to give them a few days; maybe they were busy. Finally emailed customer service on December 19th; never got a response. Emailed another email I could find for them; no response. Got someone on chat tonight and it is honestly no help. They cannot give me a tracking number for my order because I had it shipped to the store. All they can tell me is that it will be there "soon" and the store will contact me in 48-72 hours. Fun fact DSW, it's Christmas and in 72 hours it will be too late. I can honestly say that I will not be ordering anything else from DSW online.
Lastly, I would have given them zero stars, but this site made me pick one.