Ashley P.

I bought a brand-new HP Envy through HP.com (in February 2018) and it was defective right out of the box, although they took a month to build it. The fan seems to be broken, it rattles, and the computer becomes very hot. I contacted HP and informed them of the issues but asked to be reimbursed locally because I need the laptop for my grad. School classes. The rep insisted it was a software issue even after I repeated the hardware symptoms of loud frequent rattling. The rep refused to do anything until I downloaded a software update for the fan (ALTHOUGH IT WAS BRAND NEW), sent out an order to send me packaging material to send it back against my wishes, then terminated the conversation.

HP is a horrible company to deal with. I hate that Apple products become outdated and the ISO eventually can no longer update, but at least their products works for a couple years unlike HP.

I love Amazon, they have almost everything I want at moderate prices. However, the cheap, "too good to be true" items are often just that. I have bought cheap shoes and clothes that tore up quickly, but obviously it wasn't a big loss. Any issues I have had were always resolved by contacting the seller. Overall it is a good place to shop.

They have pretty much stolen $200+ from me by charging my account, even after I canceled my membership twice. Three pairs of shoes, that the representatives refused to refund me for, never shipped. One pair shipped to the wrong address and then was resold to someone else, I was never reimbursed or even informed until I called them. They recently started charging me again and I have to get a whole new bank card now. I wish I could find enough people to open another law suit against them for all of the bull$#*! they put their customers through.