Placed an order for first birthday. It was guaranteed to be delivered on 3-3. Well guess what it never came. Called on the 3rd is was still in warehouse called on the 4th still in warehouse called the first time on the 5th the lady said the shipping label had been printed and it would be shipped overnight. Called back on the 5th at 6pm and a different person told me it was still in warehouse. So now I am one day away from party with no supplies. Also refund takes 3-5 business days. Also they knew they were having problems meeting deadlines but no one informed the buyers of this!